We stand behind every Cozzett pouch — no expiry date on that promise.

If something isn't right, just reach out and we'll make it right. We accept returns within 30 days of delivery, no questions asked.

How to Start a Return

Email us at support@cozzett.com with your order number — we'll take it from there. You'll hear back from us within 1–2 business days.

A few things to note:

• Returns must be within 30 days of when your order arrived
• You'll need your order number handy
• This applies to orders placed directly on cozzett.com
• Gift cards can't be refunded — sorry about that

Getting your money back

Once we approve your return, we'll send the refund straight back to the card or account you paid with. It usually takes 5–7 business days — your bank may need a little extra time on their end too.

Something arrive damaged?

Please check your order when it arrives. If anything is damaged, defective, or just plain wrong — take a quick photo and email us at support@cozzett.com within 7 days. We'll sort you out with a replacement or a full refund, on us.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend taking the following steps:

• Verify the refund status with your bank or financial institution
• Contact your credit card provider, as processing times may vary
• If the issue persists, please contact us at support@cozzett.com and we will investigate promptly.

Exchanges

We'll happily swap out anything that arrives defective or damaged. Just email support@cozzett.com with your order details and a photo — we'll get a replacement on its way.